About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer fast shipping to most countries such as the United States, Canada, Australia.
Delivery time = Process time ( order preparation )+ Shipping time.
Shipping Methods:
(1) Free Shipping:
• Cost: Free shipping on orders over ＄40, Orders under ＄40 are subject to a ＄20 shipping fee.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries such as the United States, Canada, Australia |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
• Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If the goods you receive are damaged during shipping, please contact our customer service team as soon as possible and provide the order number and photos of the damaged goods. You can contact us by phone, email or online chat and our customer service team will process your request as quickly as possible and provide you with further instructions.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. Is the product compatible with my phone?
Our mobile phone accessories are suitable for multiple mobile phone brands and models, including but not limited to iPhone, Samsung, Huawei, etc. Before purchasing, please check the compatibility information on the product page or contact our customer service team, who will provide you with professional advice.
2. How is the quality of the accessories?
We are committed to providing high-quality mobile phone accessories, and all products undergo strict quality control and testing. The accessories we offer are manufactured by reliable manufacturers to ensure durability and performance.
3. How to choose the right accessories?
Choosing the right phone accessories can enhance your phone experience. When choosing accessories, please consider your needs such as protection, charging, audio, photography, etc., and refer to the detailed descriptions and specifications on the product page to ensure you choose the right accessories for your phone model and personal preferences.